Privacy Policy | Luna Your Ai Friend

At Luna, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the Luna app and related Services.

1. Information We Collect

Registration & Account Info: Phone number, and where provided, name and email address. Payment details where applicable.
User-Provided Content: Messages and conversation logs with your Luna companions.
Voice Data: Audio recordings from voice chat sessions, used to generate responses and improve our voice features.
Usage Data & Analytics: App usage statistics, session length, features used, device type, OS version, IP address, and timestamps.
Cookies & Tracking: Session and analytics cookies via our website. You may manage cookie preferences in your browser or device settings.

2. How We Use Your Information

To operate, maintain, and deliver the Luna Services.
To process payments and manage your subscription.
To personalise your experience and improve AI companion responses.
To review conversations and voice sessions internally for AI safety, quality improvement, and moderation purposes.
To communicate with you about updates, features, support, and promotions.
For internal analytics to optimise performance.
Where required, to comply with legal obligations or protect our rights.

3. Chat & Voice Data
We may access and review your text conversations and voice recordings with Luna in order to improve the quality, safety, and performance of our AI and services. We may retain this data for as long as reasonably necessary for these purposes. Access is restricted to authorised team members and is subject to strict confidentiality standards. We do not sell your conversation or voice data to third parties.

4. Legal Bases for Processing
For users in regions governed by GDPR or similar privacy laws, we process your data under the following legal bases:

Consent: Where you have given express permission (e.g., marketing communications).
Performance of a Contract: To operate and deliver the Services you've requested.
Legitimate Interests: To improve the App, ensure security, and prevent fraud.
Legal Obligation: To comply with applicable laws and regulations.

5. Communications & Notifications
By using Luna, you consent to receive important account, transactional, and service-related communications from us. These may be sent via email, WhatsApp, SMS, RCS (Rich Communication Services), in-app notifications, and phone calls or IVR where applicable.

Essential communications — such as account security alerts, payment status, OTPs, and subscription updates — cannot be opted out of. You may opt out of non-essential promotional messages at any time by contacting our support team or adjusting settings within the app where available.

6. Data Sharing & Third Parties
We do not sell your personal data. We may share data only with:

Service Providers: Cloud hosting, payment processors, analytics, and customer support providers — all bound by confidentiality obligations.
Legal & Enforcement Authorities: When required by applicable law or to protect our rights and users.
Business Transfers: If Luna is acquired or merged, user data may be transferred to the successor entity under equivalent protections.

7. Data Retention & Security

We retain your data for as long as your account is active or as required by law.
When you delete your account, your personal data and conversation history are permanently deleted, typically within 30 days.
We implement industry-standard security measures including encryption and access controls. No system is entirely secure, and we cannot guarantee absolute protection.

8. International Data Transfers
Your data may be stored or processed in countries outside your home jurisdiction. Where this occurs, we ensure adequate protections are in place, such as standard contractual clauses or equivalent legal mechanisms.

9. Children's Privacy
We do not knowingly collect personal data from children below the minimum legal age in their jurisdiction. If you believe we have inadvertently collected such data, please contact us immediately for deletion.

10. Your Rights & Choices
Depending on your region, you may have the right to access, correct, or delete your personal data; port your data to another service; withdraw consent or object to certain processing; and lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at the address below.

11. Account Deletion
You can delete your account at any time from within the Luna app. Deletion cancels any active subscription, stops future charges, and permanently removes your data per the retention timeline above.

12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you via an in-app notice. Continued use of Luna after changes are posted constitutes your acceptance of the updated Policy.

Contact: support@lunalistens.com