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REFUND POLICY
Last updated: June 25, 2026

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Luna offers subscription plans that provide access to AI companion features within the App. Please read this Refund Policy carefully before purchasing any subscription.

1. General Policy
All purchases made on Luna — including Trial and Subscription charges — are final and non-refundable, unless explicitly authorised by Luna under exceptional circumstances described below.

2. Trial Subscriptions

  • New users may access Luna at a reduced trial price for a period displayed in the App at the time of purchase. Trial duration and pricing are subject to change for new users at any time.

  • At the end of the trial, your payment method is automatically charged the full subscription price.

  • Users on a trial are not eligible for a refund upon the first auto-renewal charge.

  • To avoid being charged the full price, you must cancel before the trial period ends via the Settings page in the App.

  • If you cancel a trial while it is active, your access to premium features ends immediately. No remaining trial time is carried over.

3. Subscription Renewals

  • Subscriptions renew automatically on a recurring basis.

  • Renewal charges are non-refundable.

  • We do not offer partial or pro-rata refunds for cancelled subscriptions.

4. Refund Exceptions
A refund may be issued only if explicitly authorised by Luna in cases such as:

  • Duplicate transactions caused by a technical error.

  • Verified technical failures that prevented delivery of a paid subscription.

Any approved refund will be credited to the original payment method within 7–10 business days.

5. Cancellation vs. Refund
Cancelling your subscription stops future charges but does not trigger a refund for the current billing period. If you are on a paid subscription, you will retain access to Luna until the end of the period you have already paid for. If you are on a trial, cancellation ends your access immediately with no remaining time carried over.

6. Third-Party Platform Purchases
If you subscribed to Luna through the Apple App Store or Google Play, your purchase is processed by that platform. Refund requests for such purchases are subject to the respective platform's refund policies, and must be directed to Apple or Google directly. Luna is unable to process refunds for purchases made through third-party platforms.

Contact: support@lunalistens.com

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